Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 2025

At InDesign Graphics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or visit our website.

1. Information We Collect

Personal Information

When you use our services, we may collect the following personal information:

Name and contact information (email address, phone number, physical address)
Business name and company details
Payment and billing information
Communication preferences
Order history and project specifications

Technical Information

We automatically collect certain technical information when you visit our website:

IP address and browser type
Device information and operating system
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Communicating with you about your projects and services
Providing customer support and responding to inquiries
Processing payments and maintaining billing records
Sending marketing communications (with your consent)
Improving our services and website functionality
Complying with legal obligations and preventing fraud
Analyzing website usage to enhance user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, shipping companies).
Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
With Your Consent: We may share information with third parties when you have given us explicit permission to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission
Secure storage systems with restricted access
Regular security assessments and updates
Employee training on data protection practices
Secure payment processing through trusted providers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to provide relevant advertisements

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a structured format
Object: Object to processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Digital files and project materials are typically stored for 90 days after job completion.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: indesign.grp.2002@gmail.com

Phone: +94 77 357 6905

Business Hours: Monday - Friday: 8:30 AM - 5:30 PM

Our Commitment to You

At InDesign Graphics, we are committed to maintaining the highest standards of privacy protection. Your trust is important to us, and we continuously work to ensure your personal information is handled with care and respect. Thank you for choosing us for your printing and design needs.

InDesign Graphics